Shipping policy
Delivery and Fulfilment
As a retail intermediary, orders are fulfilled and dispatched by our logistics and fulfilment partners directly to your shipping address. A clearly defined delivery window is stated on each product listing and confirmed at checkout.
Current delivery windows are:
| Delivery Type | Estimated Delivery Window |
|---|---|
| Standard Delivery | 7–20 business days |
Our supplier partners quote a shipping window of 7–15 days from the point of dispatch. DeskShift has estimated a total delivery window of 7–20 business days to account for order processing, logistics coordination, and fulfilment handling before dispatch. This extended window is applied in good faith to ensure the estimate remains accurate under realistic operating conditions.
While we are unable to guarantee a specific calendar date of delivery due to variables within international logistics and carrier capacity, we commit to the delivery window communicated at the point of purchase. DeskShift accepts responsibility for ensuring delivery falls within the stated timeframe and will actively manage any delays or fulfilment issues on your behalf.
Once an order has been dispatched, a confirmation and tracking reference will be sent to the email address provided at checkout.
Returns, Refunds, and Disputes
We stand behind every product sold through DeskShift. If your item arrives damaged, defective, or significantly different from its description, you are entitled to a full refund or replacement.
To raise a concern, please contact us within 7 days of receiving your order at deskshiftstore@gmail.com.
We do not accept returns for items that have been used or altered unless the item was received in a faulty condition.
Refunds, where approved, will be processed within 10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
Limitation of Liability
DeskShift's liability is limited to the value of the order placed. We are not liable for indirect losses, delays caused by third-party logistics providers beyond our control, or losses resulting from incorrect delivery information provided by the customer.